Are you looking for a non-voice customer service role? Join our team and make a difference in delivering top-tier support! As a Non-Voice Account Representative, you’ll handle customer inquiries through email and live chat, ensuring accuracy, efficiency, and high satisfaction levels in every interaction.

• Respond to Customer Inquiries:
  Address customer questions promptly via email and live chat in a professional and friendly manner.
• Provide Accurate Product/Service Information:
  Offer detailed and clear explanations to customers, helping them resolve any concerns or issues.
• Document and Escalate Issues:
  Log customer issues in the system and escalate unresolved concerns to the appropriate channels.
• Maintain Customer Satisfaction:
  Strive to meet and exceed customer expectations, maintaining high satisfaction levels through efficient service.
• Follow Processes and Contribute to Improvements:
  Follow standard operating procedures while contributing suggestions for improving support workflows.
• Collaborate with Internal Teams:
  Work closely with different departments to address recurring concerns and improve the customer experience.

What you Need:

• Educational Requirements:
  High school diploma or equivalent is required; college degree is preferred.
• Excellent Written English Communication:
  Strong writing skills are crucial for clear, professional communication with customers.
• Typing Speed and Accuracy:
  A minimum of 40 words per minute is recommended to handle a high volume of inquiries efficiently.
• Multitasking and Time Management:
  Ability to manage multiple tasks at once while staying organized and meeting deadlines.
• Experience:
  Previous experience in customer service or a BPO setting is a plus.
• Technical Proficiency:
  Familiarity with CRM tools, chat platforms, or ticketing systems is an advantage.