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Travel &
Hospitality Careers

Travel & Hospitality Careers at Telesys BPO

Join the Travel & Hospitality career track and help customers navigate one of the most exciting and dynamic industries in the world. In this area, you’ll support travelers with bookings, itinerary changes, hotel concerns, transportation arrangements, and travel-related customer service needs—across airlines, hotels, booking platforms, and tourism services.

This path is perfect for applicants who are detail-oriented, patient, calm under pressure, and enjoy assisting people with trip-related concerns. Whether you’re new to BPO or seasoned in customer service, travel accounts offer excellent experience and global exposure. If you’re ready to explore what’s available right now, you can View current job openings or Explore careers at Telesys.

Benefits of Joining Telesys – Travel & Hospitality

✈️ Work in the Global Travel Industry

Support international travelers and gain experience in global airline and hospitality processes.

💊 Day 1 HMO Coverage

Receive healthcare benefits from your first day on the job.

🤝 Collaborative Team Environment

Work with supportive trainers, mentors, and leaders who guide you through travel workflows and system navigation.

🏨 Exposure to Booking Systems

Learn reservation tools such as GDS platforms (Sabre, Amadeus, Galileo) or hotel booking systems, depending on the account.

🏢 Onsite Work in Prime Locations

Onsite locations: Pasay, Taguig, Alabang, QC, Santa Mesa, and more.

💼 Strong Communication & Problem-Solving Skills

Develop valuable skills in policy explanation, booking management, and customer handling during high-stress travel scenarios.

Who We’re Looking For

This track is a strong match if you:

  • Are at least 18 years old
  • Are a High School (Old curriculum) graduate, SHS graduate, or College level/graduate
  • Have good English communication skills, especially for explaining travel rules clearly
  • Are patient, resourceful, and able to handle sensitive travel situations calmly
  • Are willing to work onsite in one of our Telesys locations
  • Can work shifting schedules, including nights, weekends, or holidays (since travel is 24/7)
  • With or without BPO experience — travel or hospitality background is a plus
  • Are comfortable handling time-sensitive requests or urgent travel scenarios

Applicants with experience in hotels, airlines, tourism, reservations, or customer service are highly suited for this category.

Travel Account Job Description

Depending on the account, you may:

  • Assist customers with flight bookings, rebooking, cancellations, or schedule changes
  • Help with hotel reservations, room requests, or accommodation concerns
  • Support travelers with itinerary updates, fare rules, travel policies, and payment adjustments
  • Provide destination or travel information such as airport procedures, baggage rules, or check-in guidelines
  • Coordinate with internal departments like ticketing, reservations, or hotel partners
  • Handle voice, chat, or email interactions depending on the workflow
  • Document customer concerns accurately and follow up on pending requests

Meet service metrics such as quality, accuracy, customer satisfaction, and productivity

Featured Openings

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Previously Offered

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Frequently Asked Questions

 

Travel & Hospitality Careers 

Do I need experience in travel or hospitality to apply?

 Not always. While experience helps, many accounts welcome first-time applicants, especially those with strong communication skills and customer service experience.

Will I handle international customers?

 Yes. Most travel and hospitality accounts involve international travelers, meaning exposure to global destinations and travel rules.

What types of booking systems will I use?

 You may use GDS platforms like Sabre, Amadeus, or Galileo, or hotel reservation systems, depending on the account. Training will be provided.

What kind of concerns will I help with?

Common issues include missed flights, rebooking, cancellations, fare rules, hotel availability, payment problems, and itinerary updates.

What if a customer is angry or stressed?

 Travel scenarios can be emotional. You’ll receive training on empathy, de-escalation, and policy communication to help manage challenging situations.

Before You Apply

To feel more confident during screening and interviews, review these practical BPO interview tips.

Build Your Career with Telesys Today

Whether you prefer customer calls, chat support, captioning work, or back-office roles, Telesys provides the stability, training, and growth opportunities you’re looking for.