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Career Opportunities at Telesys BPO

Discover a career path that matches your strengths, interests, and long-term goals. At Telesys BPO, we offer diverse opportunities across customer service, digital communication, technical solutions, sales, finance, healthcare, gaming, and more. Whether you prefer voice or non-voice roles, onsite operations, or specialized industry accounts, you can build a stable and rewarding career with new skills, real growth, and a supportive team behind you. If you’re ready to apply, you can View current job openings.

🎯 Why Build Your Career With Telesys?

💼 Career Growth & Continuous Training

Develop your skills through hands-on coaching, certification paths, and clear promotion opportunities.

💊 Day 1 HMO

Your health matters—enjoy medical benefits starting on your first day on the job.

💰 Competitive Salary + Incentives

Earn a competitive salary with performance bonuses, night differential, and attendance incentives.

🏢 Safe & Accessible Onsite Workspaces

Work in prime BPO hubs designed for comfort, accessibility, and productivity.

🏢 Onsite Work in Prime Locations

Onsite locations include Pasay, Taguig, Alabang, Quezon City, Santa Mesa, and more.

🤝 Supportive Work Culture

Join a team that values communication, teamwork, and continuous improvement.

Basic Qualifications

Applies to most voice and non-voice CSR roles at Telesys

  • At least 18 years old

  • High School Graduate (Old Curriculum), SHS Graduate, or College Level

  • With or without BPO experience (training provided for many accounts)

  • Good English communication and comprehension skills

  • Basic computer and typing proficiency

  • Willing to work onsite

  • Able to work shifting schedules, weekends, or holidays if required

  • Strong customer service attitude and professionalism

Note: Some roles (Finance, Travel, Tech Support, Sales) may have additional account-specific requirements.

What You’ll Do

Your role may vary slightly depending on the account, but most CSR positions include:

  • Assist customers via call, chat, email, or ticket support

  • Resolve inquiries related to accounts, billing, orders, or technical concerns

  • Provide accurate information and maintain a friendly, professional tone

  • Document customer interactions following account guidelines

  • Meet performance metrics such as AHT, quality, and attendance

  • Coordinate with internal teams when escalation or follow-up is needed

  • Deliver excellent customer service while maintaining compliance with company and client policies

🌐 Areas of Interest

Below are the main career pathways you can explore.

Technical Support & Technology Services

Assist users with troubleshooting, device support, system navigation, software questions, and telecom-related issues across various tech-driven accounts.

Sales & Client Acquisition

Engage with customers, qualify leads, and help brands grow through outbound sales, consultative conversations, retention strategies, and account expansion.

Finance, Banking & Insurance

Support customers with secure transactions, payment concerns, claims processing, verifications, and account-related inquiries across regulated financial sectors.

Retail, E-Commerce & Logistics

Help customers with online orders, deliveries, shipment tracking, store problems, returns, marketplace navigation, and logistics concerns.

Travel & Hospitality

Assist travelers with booking changes, itinerary management, hotel inquiries, transportation concerns, and customer service needs across travel-related accounts.

Healthcare

Guide patients and members through benefits, claims, coverage questions, healthcare processes, and sensitive account-related concerns.

Gaming

Support players around the world by resolving account issues, gameplay concerns, community problems, technical glitches, and platform-related inquiries.

Content Moderation

Help maintain a safe online environment by reviewing user-generated content, enforcing digital policies, and supporting trust and safety operations.

General Customer Service Careers

Assist customers by answering inquiries and resolving concerns through voice calls or non-voice channels (chat, email, or ticketing) while documenting updates and escalating issues when needed.

Telecom

Support telecom customers through voice, chat, or email by handling billing and account requests, resolving connectivity issues, and guiding users on mobile, internet, and digital service concerns while meeting quality and customer satisfaction targets.

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Frequently Asked Questions

 

Not sure if a Telesys CSR role is right for you? Here are answers to the most common questions applicants ask about our voice and non-voice customer service jobs.

What qualifications do I need to apply as a Customer Service Representative at Telesys?

Most CSR roles require you to be at least 18 years old, a high school graduate (old curriculum) or SHS graduate, and willing to work onsite. Some accounts accept applicants with no BPO experience.

Does Telesys accept applicants with no experience?

Yes. Many voice and non-voice roles—such as Retail CSR, Captioning CSR, Non-Voice Travel, and E-commerce Support—are open to fresh graduates and first-time BPO applicants.

What benefits can I expect when working at Telesys?

Telesys offers Day 1 HMO, competitive salary packages, incentives, night differential, paid training, and clear opportunities for career growth such as SME, QA, and Team Lead roles.

What is the difference between voice and non-voice CSR roles?

Voice CSRs assist customers through calls, while non-voice CSRs support customers via chat, email, and ticketing systems—ideal for applicants who prefer written communication.

What training does Telesys provide for new hires?

All hires receive hands-on training, coaching, and account-specific onboarding to ensure they are fully prepared before handling calls, chats, or tickets.

We’ll Guide You Through Every Step

Our team makes the application process simple and stress-free. Whether you’re applying for a voice or non-voice role, we make sure you’re supported from day one.

1

Apply for a Position

Choose a voice or non-voice job that fits your experience and submit your application with your updated resume.

2

Initial Screening

Our recruitment team reviews your profile and may contact you for a short pre-screening to confirm your skills, availability, and account fit.

3

Interview

If you pass the initial screening, you’ll proceed to interviews and any required tests for the specific account you’re applying for.

4

Get Hired

Once selected, you’ll receive your job offer, complete pre-employment requirements, and begin onboarding as a Telesys teammate.

Apply Now

Telesys

To learn more about the company and what it’s like to work here, you can Learn about Telesys Philippines. For updates, job guides, and career advice, Read our latest articles.

Build Your Career with Telesys Today

Whether you prefer customer calls, chat support, captioning work, or back-office roles, Telesys provides the stability, training, and growth opportunities you’re looking for.