Healthcare Account | Parañaque Site
Are you looking for a rewarding role in the healthcare BPO industry? Join our team in Parañaque and make a difference by assisting patients, providers, and insurance companies with essential support services. As a healthcare account representative, you’ll help ensure accuracy, confidentiality, and outstanding customer service in every interaction.
In this role, you’ll be the first point of contact for patients, healthcare providers, or insurance agents. Whether you’re helping with benefit verification or resolving billing concerns, your communication skills and empathy will make a real impact on someone’s day. If you’re someone who thrives in a fast-paced environment and enjoys helping others, this position is for you.
Key Responsibilities as a Healthcare Account Representative:
- Handle Inbound and Outbound Calls: Speak professionally with patients, providers, or insurance companies to address inquiries related to benefits, claims, billing, and coverage.
- Assist with Healthcare-Related Processes: Help verify insurance coverage, check the status of medical claims, and resolve billing or account concerns.
- Ensure Confidentiality and Compliance: Adhere strictly to HIPAA regulations and internal company policies to safeguard all personal health information.
- Maintain Accurate Records: Document call outcomes, issues, and resolutions in the CRM or ticketing system for reference, tracking, and compliance.
Qualifications for Healthcare Account Representative Jobs in Parañaque:
- Excellent Communication Skills: You must have strong verbal and written English proficiency to interact professionally with U.S.-based clients and healthcare professionals.
- Customer Service or BPO Experience: At least 1 year of experience in a BPO setting, preferably in a healthcare or insurance account.
- Educational Attainment: Must be a high school graduate (old curriculum) or ALS graduate. College-level education is preferred but not required.
- Basic Technical Skills: Familiarity with computers, CRMs, and navigating multiple systems is necessary for daily tasks.
- Empathy and Patience: Ability to listen actively, stay calm under pressure, and handle sensitive situations with professionalism.