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Content Moderator Jobs at Telesys BPO

Help keep online communities safe, respectful, and trustworthy through the Content Moderation career track. In this area, you’ll review user-generated content, enforce platform rules, and support investigations into reports, violations, and safety concerns.

This path is ideal for applicants who are detail-oriented, objective, emotionally resilient, and comfortable working with guidelines and policies. If you want to work behind the scenes to protect users and improve digital spaces, this is a strong and meaningful career option. If you’re still comparing roles across departments, you can also Explore careers at Telesys.

Benefits of Joining Telesys – Content Moderation

🛡️ Contribute to Safer Online Spaces

Play a direct role in protecting users and maintaining healthy digital communities.

👀 Develop Strong Analytical Judgment

Sharpen your ability to interpret policies, assess gray areas, and make consistent moderation decisions.

💊 Day 1 HMO Coverage

Enjoy healthcare benefits starting on your first day so you can focus on learning and performance.

📘 Policy & Compliance Training

Receive training on platform rules, violation categories, escalation standards, and trust & safety workflows.

🏢 Onsite Work in Prime Locations

Onsite locations: Pasay, Taguig, Alabang, QC, Santa Mesa, and more.

🤝 Structured Support System

Work closely with team leads, SMEs, and quality coaches who help you navigate complex or sensitive content decisions.

 Who We’re Looking For

  • Ideal candidates for this category typically have:

    • Strong written English communication skills
    • High attention to detail and accuracy
    • Ability to remain calm and neutral when reviewing sensitive content
    • Good decision-making and critical-thinking abilities
    • Familiarity with social media platforms and community guidelines
    • Ability to work in fast-paced digital environments
    • Willingness to work onsite (location varies per job posting)

    Educational Requirements:

    • High School Graduate (Old Curriculum), SHS Graduate, or ALS Graduate
    • College level or degree is a plus

Content Moderator Job Description

In this role, you will:

  • Review user-generated content (text, images, videos, comments) to ensure it follows platform and community guidelines
  • Flag, remove, or escalate content that violates safety policies such as harassment, harmful behavior, spam, or prohibited content
  • Support users via chat or email regarding account issues, community rules, and moderation decisions
  • Monitor trends and user behavior to identify risks or emerging issues
  • Document actions and decisions accurately in moderation systems or CRM tools
  • Protect brand and community safety by enforcing strict policy standards
  • Collaborate with internal teams for escalations, security concerns, and high-priority cases

This role works best for individuals with strong judgment, focus, and the ability to remain objective.

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Frequently Asked Questions

 

Content Moderation

What is the role of content moderator in BPO?

Screens and manages user-generated content (text, images, videos) to ensure it follows company guidelines, removing inappropriate or harmful material to protect the brand and users.

Can you be a Content Moderator without experience?

No prior experience needed; employers provide training on policies and moderation tools.

Is this voice or non-voice work?

 Most Content Moderation roles are non-voice, involving text and media review in a queue-based or ticket-based system.

Do I interact directly with users?

 In many cases, no. You primarily review content and apply actions, though some roles may involve template-based responses or ticket replies.

What skills will I build in this role?

 You’ll build skills in policy interpretation, risk assessment, pattern recognition, documentation, and high-focus work.

Before applying, review these BPO interview tips so you can feel more prepared and confident during screening and assessments.

Build Your Career with Telesys Today

Whether you prefer customer calls, chat support, captioning work, or back-office roles, Telesys provides the stability, training, and growth opportunities you’re looking for.