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Gaming & Interactive
Entertainment Careers

Gaming Account BPO at Telesys

Turn your passion for gaming into a career with the Gaming Account BPO & Interactive Entertainment track. In this role, you’ll support players around the world by helping them resolve account issues, gameplay concerns, technical problems, and community-related questions.

This path is ideal for applicants who love gaming, enjoy helping others, and are comfortable working in a fast-paced digital environment. Whether you’re experienced in BPO or new to the industry, gaming account BPO support offers a highly engaging and rewarding job experience. If you’re still exploring different career tracks, you can Explore careers at Telesys.

Benefits of Joining Telesys– Gaming & Interactive Entertainment

🎮 Work in the Gaming Industry

Support players on popular platforms and titles, and gain insight into how gaming operations function behind the scenes.

💬 Fun & Engaging Support Environment

Interact with fellow gamers and assist customers who share your enthusiasm for gaming.

💊 Day 1 HMO Coverage

Receive healthcare benefits from your first day.

👨‍💻 Skills in Technical & Community Support

Develop skills in troubleshooting, community moderation, and handling digital environments.

🏢 Onsite Work in Prime Locations

Onsite locations: Pasay, Taguig, Alabang, QC, Santa Mesa, and more.

🚀 Room for Growth & Specialization

High-performing agents may advance into Game Moderation, Tier 2 Tech Support, QA, SME, or Team Lead roles.

Who We’re Looking For

You’re a great fit for this category if you:

  • Are at least 18 years old
  • Are a High School (Old curriculum) graduate, SHS graduate, or College level/graduate
  • Have strong English communication skills
  • Are familiar with PC, console, or mobile gaming
  • Can follow structured support flows and provide step-by-step guidance
  • Are willing to work onsite in one of our Telesys locations
  • Can work shifting schedules, including nights, weekends, or holidays
  • With or without BPO experience — as long as you understand gaming basics and can handle customer concerns professionally

Applicants with experience in gaming moderation, e-sports, tech support, or player community management have a strong advantage.

What You’ll Do in Gaming & Interactive Entertainment

Depending on the account, you may:

  • Assist players with game account issues, password resets, login errors, and authentication concerns
  • Provide support for gameplay questions, in-game purchases, rewards, or item-related issues
  • Troubleshoot bugs, crashes, lag, or compatibility problems
  • Process reports, appeals, and community tickets following platform guidelines
  • Review content or user-generated interactions for violations or inappropriate behavior
  • Communicate with players via chat, email, or voice, depending on the account
  • Document cases accurately in the CRM or support system

Collaborate with other support teams like technical, moderation, QA, or development team escalations

Featured Openings

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Frequently Asked Questions

 

Gaming & Interactive Entertainment Careers

Do I need to be a gamer to apply?

Not required, but it helps. Familiarity with games, consoles, or gaming communities makes training easier and improves customer interactions.

Are these support roles voice or non-voice?

 Most gaming support roles are chat or email-based, but some campaigns include voice. It depends on the client.

Will I be moderating player behavior or reviewing content?

 Some gaming accounts include moderation tasks, such as reviewing reports or enforcing community guidelines. It varies per campaign.

What platforms will I support?

 It depends on the client. You may support PC, mobile, or console games, or gaming platforms with user accounts and in-game purchases.

What are the most common issues I’ll assist with?

 Common concerns include login problems, payment errors, game bugs, match issues, reporting abuse, and account restrictions.

Before applying to any future gaming account roles, review these BPO interview tips so you’re fully prepared when opportunities open up.

Build Your Career with Telesys Today

Whether you prefer customer calls, chat support, captioning work, or back-office roles, Telesys provides the stability, training, and growth opportunities you’re looking for.