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 General Customer
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Customer Service Representative Careers at Telesys BPO

If you enjoy helping people, solving problems, and communicating clearly, the General Customer Service track is one of the best ways to start and grow in the BPO industry. In this area, you’ll work as a customer service representative, supporting customers through voice calls, chat, email, or ticketing systems—answering questions, resolving issues, and guiding them to the right solutions.

General Customer Service roles at Telesys are ideal for applicants who want stable work, strong training, and long-term career growth across a wide range of accounts—whether the account is specified or not. If you’re still exploring different career tracks, you can Explore careers at Telesys.

Benefits of Joining Telesys – General Customer Service


💬 Voice & Non-Voice Options

Work on voice calls or non-voice channels like chat, email, and ticketing—depending on the opening and account needs.


📚 Training & Support for Beginners

Get structured onboarding, scripts, knowledge-base guidance, and coaching so you can confidently handle real customer concerns.


💊 Day 1 HMO Coverage

Enjoy healthcare benefits starting on your first day so you can focus on learning and performance.


📈 Clear Career Progression

Grow into roles such as SME, QA, Trainer, Team Lead, Workforce, or Operations Support as you build performance and experience.


🏢 Onsite Work in Prime Locations

Our sites in Pasay, Taguig, Alabang, and QC offer safe, accessible, well-equipped workspaces.


🤝 Supportive Work Culture

Work with team leads and mentors who help you improve communication, accuracy, and customer handling skills.

Who We’re Looking For

You’re a strong fit for General Customer Service if you:

  • Are at least 18 years old

  • Are a High School (Old curriculum) graduate, SHS graduate, or College level/graduate

  • Have good English communication skills (written and/or verbal)

  • Are patient, respectful, and solutions-focused

  • Are willing to work onsite in one of our Telesys locations

  • Can work shifting schedules, including evenings, weekends, and holidays if needed

  • With or without BPO experience — CSR experience is a plus, but not required for many openings

If you’ve handled customer concerns before (in retail, food service, online selling, or support roles), you’ll adjust quickly in this track.

Customer Service Representative Job Description

Depending on the role (voice, non-voice, or chat), you may:

  • Respond to customer inquiries through calls, chat, email, or tickets

  • Provide accurate information about services, processes, and account rules

  • Troubleshoot basic issues and guide customers step-by-step

  • Document interactions and updates in a system or CRM

  • Escalate complex concerns to the right team when needed

  • Follow quality standards like accuracy, empathy, response time, and resolution rate

Chat Support Representative (Non-Voice) — What Makes It Different?

Chat Support is a type of non-voice customer service focused on fast, clear written communication. You’ll typically:

  • Handle multiple chat conversations at once

  • Use templates, macros, and knowledge bases to respond quickly

  • Keep your replies professional, friendly, and easy to understand

  • Maintain accuracy while meeting response-time goals

This role is ideal if you type fast, write clearly, and prefer non-voice work. To see how this role works in practice, you can Learn more.

Featured Openings

Non-voice Account

Non-voice Account

Apr 16, 2025 | , ,

Are you interested in a customer service role without phone calls? If so, our Non-Voice Account Representative position is perfect for you. In this role, you’ll handle customer inquiries via email and live chat, ensuring top-tier support at all times. Consequently, you’ll enhance the overall customer experience.

Previously Offered

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Frequently Asked Questions

 

General Customer Service Careers

Do I need BPO experience to apply?

Not always. Many general customer service roles accept applicants with no BPO experience as long as they have good communication skills and are open to training.

What’s the difference between Voice CSR and Non-Voice CSR?

Voice CSR involves calls, while Non-Voice CSR focuses on chat, email, or ticketing. Both require customer handling, accuracy, and problem-solving.

Is Chat Support easier than Voice?

It’s different. Chat support requires strong written English, fast typing, and handling multiple customers at the same time. Voice requires confident speaking and real-time call handling.

What skills matter most for a General CSR role?

Communication, patience, empathy, attention to detail, and the ability to follow processes and tools.

Will I handle sales in customer service roles?

Some accounts include upselling or retention, but many General CSR roles are focused purely on support. The job post usually states if selling is required.

Do I need to be fluent in English?

You don’t need a perfect accent, but you should be able to communicate clearly and professionally in English—especially for chat and email roles.

What tools will I use?

You may use CRM systems, ticketing platforms, chat tools, and internal knowledge bases. Training is provided.

Before applying, review these BPO interview tips so you can feel confident and prepared during the hiring process.

You can also View current job openings anytime to see the latest opportunities across all locations and accounts.

Build Your Career with Telesys Today

Whether you prefer customer calls, chat support, captioning work, or back-office roles, Telesys provides the stability, training, and growth opportunities you’re looking for.