Retail Account Representative – Pasay

Retail Account Representative – Pasay

Customer Service | Pasay City | Earn up to ₱28,000 Monthly

Ready to build a rewarding career in the booming retail? Telesys BPO is now hiring Retail Account Customer Service Representatives for our Pasay site! Whether you’re a beginner or have at least 3 months of BPO experience, this is your chance to grow professionally while enjoying competitive pay and Day 1 HMO coverage.

Explore similar opportunities under Retail / E-commerce / Logistics roles.

What You’ll Do as a Retail Agent

As a Retail Agent, you will:

🛒 Assist customers with product inquiries, orders, returns, exchanges, and account concerns
📦 Provide accurate information about products, pricing, promotions, and order status
📞 Handle issues related to order errors, delivery delays, refunds, and replacements
🤝 Coordinate with internal teams and retail partners to resolve escalations efficiently
📝 Document customer interactions and update account and order records accurately
📊 Meet performance metrics such as customer satisfaction, accuracy, and productivity

Who We’re Looking For

Applicants must:

✔️ Be at least 18 years old
✔️ Have with or without BPO experience (3+ months in BPO/retail account is an advantage)
✔️ Be a High School Graduate (Old curriculum accepted)
✔️ Have good English communication skills
✔️ Be willing to work onsite in Pasay City 
✔️ Have strong attention to detail and a customer-first mindset

Why Join Telesys BPO?

Enjoy top-tier benefits and a supportive workplace:

💼 Competitive pay – Up to ₱28,000 monthly
⚡ One-day hiring process
❤️ Day 1 HMO coverage
⏰ Fixed or flexible shift options
📈 Excellent career growth opportunities
🤝 Supportive and collaborative team culture with comprehensive training

Start Your Career in Retail Customer Service

Be part of a dynamic and fast-growing retail support environment while helping customers with their everyday shopping needs. Join our Pasay team and take the next step toward a stable and rewarding career.