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Retail, E-Commerce & Logistics Careers

Retail, E-Commerce & Logistics Careers at
Telesys BPO

Join one of the fastest-growing areas in the BPO industry through the Retail, E-Commerce & Logistics career track. In this area, you’ll support customers with online orders, deliveries, returns, refunds, store concerns, and tracking shipments—across some of the world’s biggest retail brands, marketplaces, and logistics networks.

This path is perfect for applicants who enjoy problem-solving, fast-paced environments, and helping customers navigate the digital shopping experience. Whether you’re an experienced CSR or just starting your BPO journey, this category offers many entry-level and growth opportunities.

Benefits of Joining Telesys – Technical Support & Technology Services


🛒 Work on Popular Retail & E-Commerce Brands

Gain experience supporting major online stores, marketplaces, and logistics platforms used globally.


🚚 High-Demand Industry

E-commerce and logistics support continues to grow, providing stable, consistent career opportunities.


📦 Develop Strong Customer Handling Skills

Learn to manage high-volume concerns, multi-step resolutions, and real-time problem-solving.


💊 Day 1 HMO Coverage

Benefit from healthcare coverage from your first day on the job.


🏢 Onsite Work in Prime Locations

Onsite locations: Pasay, Taguig, Alabang, QC, Santa Mesa, and more.


🤝 Supportive Team Environment

Work with trainers, mentors, and teammates who guide you through fast-paced workflows and complex customer scenarios.

Who We’re Looking For

This track is a great match if you:

  • Are at least 18 years old
  • Are a High School (Old curriculum) graduate, SHS graduate, or College level/graduate
  • Have strong English communication skills, verbal or written
  • Are confident navigating online stores, apps, or delivery platforms
  • Are willing to work onsite in one of our Telesys locations
  • Are comfortable with shifting schedules, including nights and weekends
  • With or without BPO experience — retail or e-commerce background is a plus
  • Can multitask and handle fast-paced, high-volume customer concerns

Applicants with experience in physical retail, online selling, logistics coordination, or delivery apps are especially suited for this category.

Job Description:

Depending on the account, you may:

  • Assist customers with order tracking, delivery times, lost packages, and logistics updates
  • Help with returns, refunds, replacements, and product concerns
  • Answer inquiries about store policies, payment issues, product details, and account settings
  • Coordinate with internal teams like warehouse, fulfillment, or courier partners
  • Handle concerns from buyers, sellers, riders, or merchants depending on the platform
  • Manage chat, email, or voice interactions based on the account’s workflow
  • Accurately record customer details, case notes, and resolutions in the CRM

Meet key performance metrics such as AHT, accuracy, customer satisfaction, and quality score

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Frequently Asked Questions

 

Retail, E-Commerce & Logistics Careers at Telesys BPO

Do I need e-commerce experience to apply?

No. Many roles are open to first-time BPO applicants, especially if you’re familiar with online shopping platforms or have retail experience.

Will I be handling buyers, sellers, or couriers?

 It depends on the campaign. Some accounts focus on buyers, others on merchant/seller support, and some on rider or courier support. The job posting will specify this.

Are these roles voice or non-voice?

 Both exist. Some Retail/E-Commerce accounts are chat/email-based, while others are voice-focused. Mixed roles are also common.

What kind of issues will I assist with?

 Common concerns include order tracking, delayed deliveries, refunds, returns, payments, product problems, and account assistance.

What’s the work environment like?

 Fast-paced, collaborative, and detail-oriented—ideal for applicants who enjoy solving problems and keeping things organized.

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Build Your Career with Telesys Today

Whether you prefer customer calls, chat support, captioning work, or back-office roles, Telesys provides the stability, training, and growth opportunities you’re looking for.