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Telecommunications
 (Telco) Support

Benefits of Joining Telesys  – General Customer Service

Join the Telecommunications (Telco) Support track if you enjoy helping customers stay connected, resolving service-related concerns, and supporting users of mobile, internet, cable, and digital communication services. In this area, you’ll assist customers with billing questions, account updates, plan changes, connectivity concerns, and general service inquiries across major telecom accounts.

This career path is ideal for applicants who are patient, service-oriented, and confident in communicating clearly—whether assisting customers via voice, chat, or non-voice channels. You can always Explore careers at Telesys to see where this track can lead.

Benefits of Joining Telesys  – Technical Support & Technology Services

📞 Fast-Paced, High-Demand Industry

Work in one of the most stable BPO sectors, supporting telecom services that customers rely on daily, including mobile, broadband, and digital communication platforms.

🧠 Transferable Customer Service Skills

Develop communication, problem-solving, and account-handling skills that are valuable across multiple industries such as banking, healthcare, travel, and tech support.

💊 Day 1 HMO Coverage

Enjoy healthcare benefits starting on your first day so you can focus on learning and performance.

🚀 Clear Career Growth Paths

Top-performing Telco Support agents can advance to SME, QA, Tier 2 support, training, or leadership roles over time.

🏢 Onsite Work in Prime Locations

Work onsite in accessible locations including Pasay, Taguig, Alabang,
Quezon City, Santa Mesa, and more.

🤝 Supportive Coaching & Training

Receive account-specific training, communication coaching, and continuous support from team leads and mentors to help you succeed in a telecom environment.

Who We’re Looking For

You’re a great fit for Telecommunications (Telco) Support if you:

  • Are at least 18 years old
  • Are a High School (Old curriculum) graduate, SHS graduate, or College level/graduate
  • Have good English communication skills, both spoken and written
  • Are comfortable using computers, CRM tools, and basic systems
  • Are willing to work onsite in our Telesys locations
  • Can work on shifting schedules, including evenings, weekends, and holidays
  • Have patience, professionalism, and a customer-first mindset
  • With or without BPO experience — prior telco or customer service background is a plus, but not required

Applicants interested in customer service, telecom services, or non-voice support roles often thrive in this career track.

What You’ll Do in Telecommunications (Telco) Support

Depending on the account, your responsibilities may include:

  • Handling customer inquiries via voice, chat, or email related to telecom services
  • Assisting with billing questions, plan changes, promotions, and account updates
  • Addressing service concerns such as connectivity issues, usage questions, or feature activation
  • Explaining policies, charges, and service details clearly and professionally
  • Navigating CRM systems and account tools to resolve customer concerns
  • Escalating complex issues to higher-tier support when necessary
  • Documenting customer interactions accurately and following compliance guidelines
  • Meeting performance metrics such as quality scores, customer satisfaction, and handling time

Featured Openings

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Previously Offered

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Frequently Asked Questions

 

Telecommunications (Telco) Support Careers

Do I need prior telco or BPO experience to apply?

Not necessarily. While prior telco or customer service experience is an advantage, many roles are open to applicants with strong communication skills and willingness to learn.

Is this role voice or non-voice?

Telecom support roles may be voice, non-voice, or blended, depending on the account.

What type of telecom services will I support?

You may handle mobile, broadband, internet, cable, or digital communication services, depending on the assigned account.

Is this work-from-home or onsite?

 Most Tech Support roles at Telesys are onsite, due to system, security, and infrastructure requirements. 

What training does Telesys provide for telco support roles?

Telesys provides structured account training, product knowledge sessions, communication coaching, and ongoing performance support.

Prepare for Your Application

Before applying, it helps to review practical BPO interview tips so you can feel confident and ready.

If you’re exploring your next step, start by checking View current job openings and find the Telco Support role that fits you best.

Build Your Career with Telesys Today

Whether you prefer customer calls, chat support, captioning work, or back-office roles, Telesys provides the stability, training, and growth opportunities you’re looking for.