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Technical Support and Technology Careers

Technical Support Careers at Telesys BPO

Join the Technical Support track if you enjoy solving technical problems, working with systems, and helping customers understand how things work. In this area, you’ll handle tech-enabled support for telecom, software, apps, devices, internet services, and other technology-driven accounts.

This path is perfect for applicants who are curious about technology, patient in explaining step-by-step processes, and confident in guiding customers through troubleshooting—whether via voice or non-voice channels.

Benefits of Joining Telesys – Technical Support & Technology Services

🖥️ Tech-Driven Work Environment

Gain hands-on experience with tools, systems, and platforms used in real-world telecom, software, and digital support roles.

🔧 Skills You Can Use Long-Term

Build troubleshooting, system navigation, and analytical skills that can lead to opportunities in IT, networking, and advanced tech positions.

💊 Day 1 HMO Coverage

Enjoy healthcare benefits starting on your first day so you can focus on learning, growth, and performance.

🚀 Clear Growth Opportunities

Strong performers in tech support can grow into Tier 2 roles, SME, QA, training, or leadership positions over time.

🏢 Onsite Work in Prime Locations

Work onsite in accessible locations including Pasay, Taguig, Alabang, Quezon City, Santa Mesa, and more.

🤝 Supportive Coaching & Training

Receive structured training, ongoing coaching, and support from team leads and mentors to help you succeed in a technical environment.

Who We’re Looking For

You’re a great fit for Tech Support & Technology Services if you:

  • Are at least 18 years old
  • Are a High School (Old curriculum) graduate, SHS graduate, or College level/graduate
  • Have good English communication skills, both spoken and written
  • Are comfortable using computers, apps, and basic tech tools
  • Are willing to work onsite in our Telesys locations
  • Can work on shifting schedules, including evenings, weekends, and holidays
  • Have strong problem-solving skills and patience when dealing with technical issues
  • With or without BPO experience — prior tech support or telco background is a plus, but not always required

Applicants with an interest in tech, gadgets, telecom, or IT often enjoy this career path.

Technical Support Job Description

Depending on the account, you may:

  • Handle inbound calls, chat, or email from customers with technical issues or product-related questions
  • Assist customers with basic to moderate troubleshooting, such as connectivity issues, login problems, app errors, or device setup
  • Walk customers through step-by-step instructions to resolve their concerns
  • Use knowledge bases, tools, and diagnostic scripts to identify and solve issues
  • Escalate complex or unresolved cases to higher-tier support when necessary
  • Document all interactions accurately in the CRM or ticketing system

Meet targets such as first call resolution, average handling time, quality scores, and customer satisfaction

Featured Openings

Previously Offered

Healthcare (Tech) Account

Nov 20, 2025 | , ,

Healthcare (Tech) Account | Santa Mesa Healthcare (Tech) Account – Santa Mesa | Start ASAP + Day 1 HMO Are you looking to start a career in the healthcare and technology field? Telesys BPO is now hiring for our Healthcare (Tech) Account in Santa Mesa! Whether you’re a...

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Frequently Asked Questions

 

Technical Support & Technology Services Careers

Do I need an IT degree or formal tech background to apply?

 Not necessarily. While a tech-related background is an advantage, many Technical Support roles are open to applicants with basic computer literacy and strong problem-solving skills, as long as they pass the assessments.

Is this mainly voice or non-voice work?

 Most Technical Support roles are voice-based (phone support), but some may include chat, email, or mixed channels, depending on the account.

What kind of technical issues will I handle?

 You may assist with internet connectivity problems, account access issues, device setup, app errors, subscription or plan concerns, and similar tech-related topics, depending on the client.

Is this work-from-home or onsite?

 Most Tech Support roles at Telesys are onsite, due to system, security, and infrastructure requirements. 

What training does Telesys provide for new hires?

All hires receive hands-on training, coaching, and account-specific onboarding to ensure they are fully prepared before handling calls, chats, or tickets.

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Build Your Career with Telesys Today

Whether you prefer customer calls, chat support, captioning work, or back-office roles, Telesys provides the stability, training, and growth opportunities you’re looking for.