Technical Support Representative (Call Center Agent | BPO Jobs | Malate, Manila)
Telesys | Malate, Manila | Onsite | Up to ₱27,000 Monthly | Full-time
Start Your Career in Technical Support
Looking for Technical Support Representative jobs in Manila? Telesys is hiring Technical Support Representatives (TSR) for full-time onsite positions in Malate, Manila. Whether you're an experienced technical support professional or a first-time applicant, this is your opportunity to help customers resolve technical concerns related to internet services, devices, software, and other technology products while building a rewarding career with competitive pay, paid training, and growth opportunities. If you're searching for TSR jobs, technical support jobs in Manila, IT support jobs, or BPO hiring, apply today and join our growing team.
Quick Job Overview
Position: Technical Support Representative (TSR)
Industry: Business Process Outsourcing (BPO)
Employment Type: Full-time
Work Setup: Onsite
Office Location: Malate, Manila
Monthly Salary: Up to ₱27,000
Experience: No experience required (applicants with BPO, technical support, IT, or customer service experience are preferred)
Education: High School, Senior High School, College Undergraduate, or College Graduate
Schedule: Shifting schedule
Training: Paid technical training provided
Career Level: Entry-Level to Mid-Level
Why Work With Us
Competitive Compensation & Benefits
Up to ₱27,000 monthly basic salary
Performance incentives and bonuses
Paid training and technical development programs
Clear career growth opportunities
13th Month Pay
Government-mandated benefits
Supportive Workplace Culture
Collaborative and team-oriented work environment
Coaching, mentorship, and continuous feedback
Employee recognition programs
Opportunities for long-term career development
Inclusive workplace that supports learning and growth
Job Description
Telesys is currently hiring Technical Support Representatives (TSRs) to provide technical assistance and customer support in a fast-paced BPO environment. In this role, you'll help customers diagnose and resolve technical issues, answer product-related questions, troubleshoot devices and services, and deliver a positive customer experience.
This opportunity is ideal for applicants looking for Technical Support Representative jobs, TSR jobs in Manila, call center hiring, IT support careers, and long-term opportunities with competitive compensation and paid training.
Key Responsibilities
Handle inbound customer inquiries related to technical products and services.
Troubleshoot internet, mobile, software, hardware, and connectivity issues.
Guide customers through step-by-step troubleshooting procedures.
Provide accurate information about products, services, and technical solutions.
Document customer interactions and technical resolutions using company systems.
Escalate advanced technical issues to higher-level support teams when necessary.
Meet quality assurance, productivity, and customer satisfaction targets.
Deliver professional and customer-focused technical assistance.
Work Schedule & Training
This is a full-time onsite position with a shifting schedule, including weekends and holidays based on business requirements.
All successful applicants receive comprehensive paid technical training before handling live customer interactions, helping you build the technical knowledge, troubleshooting skills, and confidence needed to succeed as a Technical Support Representative.
Requirements
High School or Senior High School graduate (College undergraduate or graduate is an advantage)
Good English communication skills, both verbal and written
Basic computer knowledge and familiarity with common technology products
Strong analytical, troubleshooting, and problem-solving skills
Customer-focused attitude and willingness to learn technical processes
Willing to work onsite in Malate, Manila
Willing to work on a shifting schedule
Location
Primary Site
Malate, Manila (Onsite)
Other Available Sites
Alabang
Makati
Manila
Parañaque
Pasay
Taguig
Frequently Asked Questions
What does a Technical Support Representative do?
A Technical Support Representative (TSR) helps customers resolve technical issues involving internet services, mobile devices, computers, software, hardware, and other technology products. The role includes troubleshooting problems, providing step-by-step solutions, and ensuring customers receive prompt and effective technical assistance.
What qualifications do I need to apply for a Technical Support Representative position?
No prior call center experience is required to apply for this position. Applicants with BPO, technical support, IT, computer-related, electronics, or customer service experience are preferred, but fresh graduates and candidates without experience are also welcome to apply. Successful applicants should have good English communication skills, basic computer knowledge, strong problem-solving abilities, and a willingness to work onsite on a shifting schedule.
Is this an onsite or work-from-home job?
This is a full-time onsite position based in Malate, Manila. Applicants should be willing to work onsite and follow a shifting schedule, which may include weekends and holidays depending on business requirements.
How much is the salary for this Technical Support Representative position?
Qualified applicants can earn up to ₱27,000 per month, depending on the assigned account, qualifications, and overall compensation package. Eligible employees may also receive performance incentives, bonuses, paid technical training, and other company benefits.
Why should I start a career as a Technical Support Representative?
A Technical Support Representative role is an excellent choice for individuals who enjoy solving technical problems and helping customers. You'll develop valuable troubleshooting, communication, and technical support skills while gaining experience that can lead to careers in IT support, help desk services, network operations, technical training, quality assurance, workforce management, leadership, and operations.
Apply Now
Start your career with Telesys as a Technical Support Representative (TSR).
If you're looking for Technical Support Representative jobs in Manila, TSR jobs, call center hiring in the Philippines,