Customer Service Representative (Call Center Agent | BPO Jobs | Malate, Manila)
Telesys | Malate, Manila | Onsite | Up to ₱27,000 Monthly | Full-time
Start Your Career as a Customer Service Representative
Looking for call center jobs in Manila? Telesys is hiring Customer Service Representatives (CSR) for full-time onsite positions in Malate, Manila. Whether you're an experienced professional or a first-time applicant, this is your opportunity to build a rewarding career with competitive pay, paid training, and opportunities for growth. If you're searching for customer service representative jobs, call center hiring, or BPO jobs in Manila, apply today and join our growing team.
Quick Job Overview
Position: Customer Service Representative (CSR)
Industry: Business Process Outsourcing (BPO)
Employment Type: Full-time
Work Setup: Onsite
Office Location: Malate, Manila
Monthly Salary: Up to ₱27,000
Experience: No experience required (applicants with BPO or customer service experience are preferred)
Education: High School, Senior High School, College Undergraduate, or College Graduate
Schedule: Shifting schedule
Training: Paid training provided
Career Level: Entry-Level to Mid-Level
Why Work With Us
Competitive Compensation & Benefits
Up to ₱27,000 monthly basic salary
Performance incentives and bonuses
Paid training and development programs
Clear career growth opportunities
13th Month Pay
Government-mandated benefits
Supportive Workplace Culture
Collaborative and team-oriented work environment
Coaching, mentorship, and continuous feedback
Employee recognition programs
Opportunities for long-term career development
Inclusive workplace that supports learning and growth
Job Description
Telesys is currently hiring Customer Service Representatives (Call Center Agents) to provide exceptional customer support in a fast-paced BPO environment. In this role, you'll assist customers by answering inquiries, resolving concerns, and providing accurate information while delivering a positive customer experience.
This opportunity is ideal for applicants looking for call center jobs in Manila, BPO hiring, CSR jobs, and customer service careers with competitive compensation, paid training, and excellent career advancement opportunities.
Key Responsibilities
Handle inbound customer inquiries professionally and efficiently.
Assist customers with account, billing, product, and service-related concerns.
Provide accurate information and recommend appropriate solutions.
Resolve customer issues while maintaining high customer satisfaction.
Document customer interactions accurately using company systems.
Escalate complex concerns to the appropriate department when necessary.
Meet quality assurance, productivity, and customer satisfaction targets.
Work Schedule & Training
This is a full-time onsite position with a shifting schedule, including weekends and holidays based on business requirements.
All successful applicants receive comprehensive paid training before handling live customer interactions, helping you build the knowledge and confidence needed to succeed.
Requirements
High School or Senior High School graduate (College undergraduate or graduate is an advantage)
Good English communication skills, both verbal and written
Basic computer knowledge and the ability to multitask
Strong customer service and problem-solving skills
Willing to work onsite in Malate, Manila
Willing to work on a shifting schedule
Location
Primary Site
Malate, Manila (Onsite)
Other Available Sites
Alabang
Makati
Manila
Parañaque
Pasay
Taguig
Frequently Asked Questions
What does a Customer Service Representative do?
A Customer Service Representative (CSR) assists customers by answering questions, resolving concerns, processing requests, and providing accurate information about products and services. The role focuses on delivering excellent customer service, resolving issues efficiently, and ensuring customer satisfaction while maintaining accurate customer records.
What qualifications do I need to become a Customer Service Representative?
No prior call center experience is required to apply for this position. Applicants with BPO or customer service experience are preferred, but fresh graduates and candidates without experience are also welcome to apply. Successful applicants should have good English communication skills, basic computer knowledge, a customer-focused attitude, and a willingness to work onsite in Malate, Manila on a shifting schedule.
Is this an onsite or work-from-home job?
This is a full-time onsite position based in Malate, Manila. Applicants should be willing to work onsite and follow a shifting schedule, which may include weekends and holidays depending on business requirements.
How much is the salary for this Customer Service Representative position?
Qualified applicants can earn up to ₱27,000 per month, depending on the assigned account, qualifications, and overall compensation package. Eligible employees may also receive performance incentives, bonuses, paid training, and other company benefits.
Why should I start a career in the BPO industry?
The BPO industry offers competitive salaries, paid training, career advancement opportunities, and valuable professional experience. Many Customer Service Representatives advance into roles such as Team Leader, Quality Analyst, Trainer, Workforce Analyst, Recruiter, and Operations Manager, making it an excellent long-term career choice.
Apply Now
Start your career with Telesys as a Customer Service Representative (Call Center Agent).
If you're looking for call center jobs in Manila, BPO jobs in the Philippines, or a rewarding customer service career with competitive pay, paid training, and long-term growth opportunities, apply today and become part of our growing team.