Customer Service Representative – Healthcare Account (Call Center Agent | BPO Jobs | Malate, Manila)
Telesys | Malate, Manila | Onsite | Up to ₱27,000 Monthly | Full-time
Start Your Career in the Healthcare Support Industry
Looking for Healthcare Account jobs in Manila? Telesys is hiring Customer Service Representatives (CSR) for a Healthcare Account in Malate, Manila. Whether you're an experienced professional or a first-time applicant, this is your opportunity to assist patients, healthcare providers, and members with healthcare-related concerns while building a rewarding career with competitive pay, paid training, and growth opportunities. If you're searching for healthcare account hiring, call center jobs in Manila, customer service jobs, or BPO jobs in Manila, apply today and join our growing team.
Quick Job Overview
Position: Customer Service Representative (CSR)
Account: Healthcare Account
Industry: Business Process Outsourcing (BPO)
Employment Type: Full-time
Work Setup: Onsite
Office Location: Malate, Manila
Monthly Salary: Up to ₱27,000
Experience: No experience required (applicants with BPO or customer service experience are preferred)
Education: High School, Senior High School, College Undergraduate, or College Graduate
Schedule: Shifting schedule
Training: Paid training provided
Career Level: Entry-Level to Mid-Level
Why Work With Us
Competitive Compensation & Benefits
Up to ₱27,000 monthly basic salary
Performance incentives and bonuses
Paid training and development programs
Clear career growth opportunities
13th Month Pay
Government-mandated benefits
Supportive Workplace Culture
Collaborative and team-oriented work environment
Coaching, mentorship, and continuous feedback
Employee recognition programs
Opportunities for long-term career development
Inclusive workplace that supports learning and growth
Job Description
Telesys is currently hiring Customer Service Representatives for a Healthcare Account to assist customers with healthcare-related inquiries. You'll help members, patients, and healthcare providers with benefit verification, insurance coverage, claims status, billing concerns, appointments, and other healthcare services while delivering professional and compassionate customer support.
This opportunity is ideal for applicants looking for healthcare account jobs, call center jobs in Manila, BPO hiring, customer service careers, and long-term opportunities with competitive compensation and paid training.
Key Responsibilities
Handle inbound customer inquiries related to healthcare services and insurance benefits.
Assist customers with benefit verification, claims status, billing inquiries, and account information.
Provide accurate information about healthcare plans, policies, and covered services.
Process customer requests and account updates efficiently and accurately.
Resolve customer concerns while maintaining a high standard of customer service.
Document customer interactions using company systems.
Escalate complex healthcare-related concerns to the appropriate department when necessary.
Meet quality assurance, productivity, and customer satisfaction targets.
Work Schedule & Training
This is a full-time onsite position with a shifting schedule, including weekends and holidays based on business requirements.
All successful applicants receive comprehensive paid training before handling live customer interactions, helping you develop the knowledge and confidence needed to succeed in a Healthcare Account.
Requirements
High School or Senior High School graduate (College undergraduate or graduate is an advantage)
Good English communication skills, both verbal and written
Basic computer knowledge and the ability to multitask
Strong customer service and problem-solving skills
Willing to work onsite in Malate, Manila
Willing to work on a shifting schedule
Location
Primary Site
Malate, Manila (Onsite)
Other Available Sites
Alabang
Makati
Manila
Parañaque
Pasay
Taguig
Frequently Asked Questions
What does a Healthcare Account Customer Service Representative do?
A Healthcare Account Customer Service Representative assists members, patients, and healthcare providers by answering questions about health insurance benefits, claims, billing, eligibility, appointments, and other healthcare-related services. The role focuses on providing accurate information while delivering professional and compassionate customer support.
What qualifications do I need to apply for a Healthcare Account?
No prior call center experience is required to apply for this position. Applicants with BPO, healthcare, medical, nursing, pharmacy, allied health, or customer service experience are preferred, but fresh graduates and candidates without experience are also welcome to apply. Successful applicants should have good English communication skills, basic computer knowledge, and a willingness to work onsite on a shifting schedule.
Is this an onsite or work-from-home job?
This is a full-time onsite position based in Malate, Manila. Applicants should be willing to work onsite and follow a shifting schedule, which may include weekends and holidays depending on business requirements.
How much is the salary for this Healthcare Account position?
Qualified applicants can earn up to ₱27,000 per month, depending on the assigned account, qualifications, and overall compensation package. Eligible employees may also receive performance incentives, bonuses, paid training, and other company benefits.
Why should I start a career in a Healthcare Account?
A Healthcare Account provides an excellent opportunity to build a stable career while helping people access important healthcare services. You'll develop valuable communication, customer service, and healthcare support skills while enjoying competitive compensation, paid training, and opportunities to advance into leadership, quality assurance, workforce management, training, and operations roles.
About Telesys
Telesys is committed to delivering exceptional customer service while helping employees build successful and rewarding careers. We invest in our people through comprehensive training, professional development, coaching, mentorship, and opportunities for internal career growth.
Whether you're beginning your career or taking the next step in insurance customer support, Telesys provides a supportive work environment where you can develop your skills, gain valuable experience, and achieve your long-term professional goals.
Apply Now
Start your career with Telesys as a Customer Service Representative – Healthcare Account.
If you're looking for Healthcare Account jobs in Manila, call center jobs, BPO hiring in the Philippines, or a rewarding customer service career with competitive pay, paid training, and long-term growth opportunities, apply today and become part of our growing team.