Customer Service Representative – Telco Account (Call Center Agent | BPO Jobs | Malate, Manila)
Telesys | Malate, Manila | Onsite | Up to ₱27,000 Monthly | Full-time
Start Your Career in the Telecommunications Industry
Looking for Telco Account jobs in Manila? Telesys is hiring Customer Service Representatives (CSR) for a Telco Account in Malate, Manila. Whether you're an experienced professional or a first-time applicant, this is your opportunity to assist customers with mobile, internet, and telecommunications concerns while building a rewarding career with competitive pay, paid training, and growth opportunities. If you're searching for Telco Account hiring, call center jobs in Manila, customer service jobs, or BPO jobs in Manila, apply today and join our growing team.
Quick Job Overview
Position: Customer Service Representative (CSR)
Account: Telco Account
Industry: Business Process Outsourcing (BPO)
Employment Type: Full-time
Work Setup: Onsite
Office Location: Malate, Manila
Monthly Salary: Up to ₱27,000
Experience: No experience required (applicants with BPO or customer service experience are preferred)
Education: High School, Senior High School, College Undergraduate, or College Graduate
Schedule: Shifting schedule
Training: Paid training provided
Career Level: Entry-Level to Mid-Level
Why Work With Us
Competitive Compensation & Benefits
Up to ₱27,000 monthly basic salary
Performance incentives and bonuses
Paid training and development programs
Clear career growth opportunities
13th Month Pay
Government-mandated benefits
Supportive Workplace Culture
Collaborative and team-oriented work environment
Coaching, mentorship, and continuous feedback
Employee recognition programs
Opportunities for long-term career development
Inclusive workplace that supports learning and growth
Job Description
Telesys is currently hiring Customer Service Representatives for a Telco Account to assist customers with mobile, internet, and telecommunications-related concerns. You'll help customers with billing inquiries, account management, service activations, plan upgrades, technical concerns, and general account support while delivering exceptional customer service.
This opportunity is ideal for applicants looking for Telco Account jobs, call center jobs in Manila, BPO hiring, customer service careers, and long-term opportunities with competitive compensation and paid training.
Key Responsibilities
Handle inbound customer inquiries related to telecommunications products and services.
Assist customers with billing concerns, account updates, plan changes, and service requests.
Troubleshoot basic mobile, internet, and network connectivity issues.
Provide accurate information about plans, promotions, devices, and company policies.
Process account updates, upgrades, and customer requests efficiently.
Document customer interactions accurately using company systems.
Escalate complex technical or account-related concerns to the appropriate department when necessary.
Meet quality assurance, productivity, and customer satisfaction targets.
Work Schedule & Training
This is a full-time onsite position with a shifting schedule, including weekends and holidays based on business requirements.
All successful applicants receive comprehensive paid training before handling live customer interactions, helping you develop the knowledge and confidence needed to succeed in a Telco Account.
Requirements
High School or Senior High School graduate (College undergraduate or graduate is an advantage)
Good English communication skills, both verbal and written
Basic computer knowledge and the ability to multitask
Strong customer service and problem-solving skills
Willing to work onsite in Malate, Manila
Willing to work on a shifting schedule
Location
Primary Site
Malate, Manila (Onsite)
Other Available Sites
Alabang
Makati
Manila
Parañaque
Pasay
Taguig
Frequently Asked Questions
What does a Telco Account Customer Service Representative do?
A Telco Account Customer Service Representative assists customers with mobile, internet, and telecommunications services. Responsibilities include answering billing inquiries, processing account updates, helping with plan upgrades, resolving service concerns, and troubleshooting basic technical issues while delivering excellent customer service.
What qualifications do I need to apply for a Telco Account?
No prior call center experience is required to apply for this position. Applicants with BPO, telecommunications, technical support, retail, or customer service experience are preferred, but fresh graduates and candidates without experience are also welcome to apply. Successful applicants should have good English communication skills, basic computer knowledge, and a willingness to work onsite on a shifting schedule.
Is this an onsite or work-from-home job?
This is a full-time onsite position based in Malate, Manila. Applicants should be willing to work onsite and follow a shifting schedule, which may include weekends and holidays depending on business requirements.
How much is the salary for this Telco Account position?
Qualified applicants can earn up to ₱27,000 per month, depending on the assigned account, qualifications, and overall compensation package. Eligible employees may also receive performance incentives, bonuses, paid training, and other company benefits.
Why should I start a career in a Telco Account?
A Telco Account provides excellent opportunities to develop customer service, communication, and basic technical troubleshooting skills while working in one of the largest sectors of the BPO industry. Employees benefit from competitive compensation, paid training, career development programs, and opportunities to advance into leadership, quality assurance, technical support, workforce management, training, and operations roles.
About Telesys
Telesys is committed to delivering exceptional customer service while helping employees build successful and rewarding careers. We invest in our people through comprehensive training, professional development, coaching, mentorship, and opportunities for internal career growth.
Whether you're beginning your career or taking the next step in insurance customer support, Telesys provides a supportive work environment where you can develop your skills, gain valuable experience, and achieve your long-term professional goals.
Apply Now
Start your career with Telesys as a Customer Service Representative – Telco Account.
If you're looking for Telco Account jobs in Manila, call center jobs, BPO hiring in the Philippines, or a rewarding customer service career with competitive pay, paid training, and long-term growth opportunities, apply today and become part of our growing team.