Customer Service Representative – Travel Account (Call Center Agent | BPO Jobs | Malate, Manila)
Telesys | Malate, Manila | Onsite | Up to ₱27,000 Monthly | Full-time
Start Your Career in the Travel Industry
Looking for Travel Account jobs in Manila? Telesys is hiring Customer Service Representatives (CSR) for a Travel Account in Malate, Manila. Whether you're an experienced professional or a first-time applicant, this is your opportunity to help customers with travel bookings, reservations, and itinerary inquiries while building a rewarding career. If you're searching for travel account hiring, call center jobs in Manila, customer service jobs, or BPO jobs in Manila, apply today and join our growing team.
Quick Job Overview
Position: Customer Service Representative (CSR)
Account: Travel Account
Industry: Business Process Outsourcing (BPO)
Employment Type: Full-time
Work Setup: Onsite
Office Location: Malate, Manila
Monthly Salary: Up to ₱27,000
Experience: No experience required (applicants with BPO or customer service experience are preferred)
Education: High School, Senior High School, College Undergraduate, or College Graduate
Schedule: Shifting schedule
Training: Paid training provided
Career Level: Entry-Level to Mid-Level
Why Work With Us
Competitive Compensation & Benefits
Up to ₱27,000 monthly basic salary
Performance incentives and bonuses
Paid training and development programs
Clear career growth opportunities
13th Month Pay
Government-mandated benefits
Supportive Workplace Culture
Collaborative and team-oriented work environment
Coaching, mentorship, and continuous feedback
Employee recognition programs
Opportunities for long-term career development
Inclusive workplace that supports learning and growth
Job Description
Telesys is currently hiring Customer Service Representatives for a Travel Account to assist customers with travel reservations, booking inquiries, itinerary changes, cancellations, and other travel-related concerns. You'll provide exceptional customer support while helping travelers enjoy a smooth and hassle-free experience.
This opportunity is ideal for applicants looking for travel account jobs, call center jobs in Manila, BPO hiring, customer service careers, and long-term opportunities with competitive compensation and paid training.
Key Responsibilities
Handle inbound customer inquiries related to travel bookings and reservations.
Assist customers with flight reservations, itinerary changes, cancellations, and rebookings.
Provide accurate information about travel schedules, fares, baggage policies, and travel requirements.
Process customer requests while ensuring accuracy and efficiency.
Resolve customer concerns professionally and deliver outstanding customer service.
Document customer interactions accurately using company systems.
Escalate complex travel-related concerns to the appropriate department when necessary.
Meet quality assurance, productivity, and customer satisfaction targets.
Work Schedule & Training
This is a full-time onsite position with a shifting schedule, including weekends and holidays based on business requirements.
All successful applicants receive comprehensive paid training before handling live customer interactions, helping you develop the knowledge and confidence needed to succeed in a Travel Account.
Requirements
High School or Senior High School graduate (College undergraduate or graduate is an advantage)
Good English communication skills, both verbal and written
Basic computer knowledge and the ability to multitask
Strong customer service and problem-solving skills
Willing to work onsite in Malate, Manila
Willing to work on a shifting schedule
Location
Primary Site
Malate, Manila (Onsite)
Other Available Sites
Alabang
Makati
Manila
Parañaque
Pasay
Taguig
Frequently Asked Questions
What does a Travel Account Customer Service Representative do?
A Travel Account Customer Service Representative assists customers with booking flights, hotel accommodations, travel packages, itinerary changes, cancellations, refunds, and other travel-related inquiries. The role focuses on providing accurate information and delivering excellent customer service throughout the customer's travel journey.
What qualifications do I need to apply for a Travel Account?
No prior call center experience is required to apply for this position. Applicants with BPO, travel, hospitality, tourism, airline, or customer service experience are preferred, but fresh graduates and candidates without experience are also welcome to apply. Successful applicants should have good English communication skills, basic computer knowledge, and a willingness to work onsite on a shifting schedule.
Is this an onsite or work-from-home job?
This is a full-time onsite position based in Malate, Manila. Applicants should be willing to work onsite and follow a shifting schedule, which may include weekends and holidays depending on business requirements.
How much is the salary for this Travel Account position?
Qualified applicants can earn up to ₱27,000 per month, depending on the assigned account, qualifications, and overall compensation package. Eligible employees may also receive performance incentives, bonuses, paid training, and other company benefits.
Why should I start a career in a Travel Account?
A Travel Account offers an exciting opportunity to assist customers with their travel experiences while developing valuable communication, customer service, and reservation management skills. It also provides competitive compensation, paid training, and opportunities to advance into leadership, quality assurance, training, workforce management, and operations roles.
Apply Now
Start your career with Telesys as a Customer Service Representative – Travel Account.
If you're looking for Travel Account jobs in Manila, call center jobs, BPO hiring in the Philippines, or a rewarding customer service career with competitive pay, paid training, and long-term growth opportunities, apply today and become part of our growing team.