Chat Support Representative (Non-Voice | BPO Jobs | Malate, Manila)
Telesys | Malate, Manila | Onsite | Up to ₱27,000 Monthly | Full-time
Start Your Career in Non-Voice Customer Support
Looking for Chat Support jobs in Manila? Telesys is hiring Chat Support Representatives for a Non-Voice Account in Malate, Manila. Whether you're an experienced professional or a first-time applicant, this is your opportunity to assist customers through live chat and digital support channels while building a rewarding career with competitive pay, paid training, and growth opportunities. If you're searching for non-voice jobs, chat support hiring, customer service jobs, or BPO jobs in Manila, apply today and join our growing team.
Quick Job Overview
Position: Chat Support Representative
Account: Non-Voice Account
Industry: Business Process Outsourcing (BPO)
Employment Type: Full-time
Work Setup: Onsite
Office Location: Malate, Manila
Monthly Salary: Up to ₱27,000
Experience: No experience required (applicants with BPO or customer service experience are preferred)
Education: High School, Senior High School, College Undergraduate, or College Graduate
Schedule: Shifting schedule
Training: Paid training provided
Career Level: Entry-Level to Mid-Level
Why Work With Us
Competitive Compensation & Benefits
Up to ₱27,000 monthly basic salary
Performance incentives and bonuses
Paid training and development programs
Clear career growth opportunities
13th Month Pay
Government-mandated benefits
Supportive Workplace Culture
Collaborative and team-oriented work environment
Coaching, mentorship, and continuous feedback
Employee recognition programs
Opportunities for long-term career development
Inclusive workplace that supports learning and growth
Job Description
Telesys is currently hiring Chat Support Representatives for a Non-Voice Account to assist customers through live chat, email, and other digital communication platforms. You'll answer inquiries, resolve concerns, process customer requests, and provide accurate information while delivering an excellent customer experience without handling phone calls.
This opportunity is ideal for applicants looking for chat support jobs, non-voice jobs in Manila, BPO hiring, customer service careers, and long-term opportunities with competitive compensation and paid training.
Key Responsibilities
Respond to customer inquiries through live chat and other non-voice communication channels.
Assist customers with account-related concerns, orders, product information, and service requests.
Provide accurate, professional, and timely written responses.
Resolve customer concerns while maintaining a high level of customer satisfaction.
Document customer interactions accurately using company systems.
Escalate complex concerns to the appropriate department when necessary.
Handle multiple customer conversations simultaneously while maintaining service quality.
Meet quality assurance, productivity, and customer satisfaction targets.
Work Schedule & Training
This is a full-time onsite position with a shifting schedule, including weekends and holidays based on business requirements.
All successful applicants receive comprehensive paid training before handling live customer interactions, helping you develop the knowledge and confidence needed to succeed as a Chat Support Representative.
Requirements
High School or Senior High School graduate (College undergraduate or graduate is an advantage)
Good English written communication skills
Basic computer knowledge and typing skills
Strong customer service and problem-solving skills
Ability to multitask and manage multiple chat conversations
Willing to work onsite in Malate, Manila
Willing to work on a shifting schedule
Location
Primary Site
Malate, Manila (Onsite)
Other Available Sites
Alabang
Makati
Manila
Parañaque
Pasay
Taguig
Frequently Asked Questions
What does a Chat Support Representative do?
A Chat Support Representative assists customers through live chat, email, and other digital communication channels. The role involves answering questions, resolving concerns, processing customer requests, and providing accurate information while delivering fast and professional customer service without handling voice calls.
What qualifications do I need to apply for a Chat Support Representative position?
No prior call center experience is required to apply for this position. Applicants with BPO, chat support, customer service, retail, or administrative experience are preferred, but fresh graduates and candidates without experience are also welcome to apply. Successful applicants should have good English written communication skills, basic computer knowledge, typing proficiency, and a willingness to work onsite on a shifting schedule.
Is this an onsite or work-from-home job?
This is a full-time onsite position based in Malate, Manila. Applicants should be willing to work onsite and follow a shifting schedule, which may include weekends and holidays depending on business requirements.
How much is the salary for this Chat Support Representative position?
Qualified applicants can earn up to ₱27,000 per month, depending on the assigned account, qualifications, and overall compensation package. Eligible employees may also receive performance incentives, bonuses, paid training, and other company benefits.
Why should I start a career as a Chat Support Representative?
A Chat Support Representative role is an excellent career choice for individuals who enjoy written communication and helping customers through digital channels. You'll develop valuable customer service, communication, multitasking, and problem-solving skills while enjoying competitive compensation, paid training, and opportunities to advance into leadership, quality assurance, workforce management, training, and operations roles.
Apply Now
Start your career with Telesys as a Chat Support Representative.
If you're looking for Chat Support jobs in Manila, Non-Voice BPO jobs, call center hiring in the Philippines, or a rewarding customer service career with competitive pay, paid training, and long-term growth opportunities, apply today and become part of our growing team.