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Healthcare Account BPO Careers at Telesys BPO

Step into one of the most meaningful and stable BPO career paths. In this healthcare account BPO track, you will support patients and members with questions about their benefits, claims, coverage, medical accounts, and healthcare processes. This role requires empathy, professionalism, and attention to detail, making it ideal for applicants who value purpose-driven work.

Whether you are new to the BPO industry or have prior experience in healthcare, medical billing, or insurance support, this field offers long-term growth and the opportunity to make a positive impact on people’s lives. If you’re still comparing career paths, you can Explore careers at Telesys to see how healthcare roles fit alongside other BPO tracks.

Benefits of Joining Telesys  – Healthcare Services

🩺 Purpose-Driven Work

Support patients and members with essential healthcare concerns and help them navigate their coverage with clarity and care.

📋 Training in Healthcare Processes

Receive specialized training in claims processing, benefits explanation, compliance rules, and medical account handling.

💊 Day 1 HMO Coverage

Enjoy healthcare benefits starting on your first day so you can focus on learning, growth, and performance.

💼 Career Growth in a Stable Sector

Healthcare support offers long-term stability and opportunities to move into SME, QA, Trainer, or Tier 2 roles.

🏢 Onsite Work in Prime Locations

Onsite locations include Pasay, Taguig, Alabang, Quezon City, Santa Mesa, and more.

🤝 Supportive and Structured Environment

Work closely with trainers and team leads who help you understand medical terms, policies, and

Who We’re Looking For

This track is ideal if you:

  • Are at least 18 years old
  • Are a High School (Old curriculum) graduate, SHS graduate, or College level/graduate
  • Have strong English communication skills, especially for explaining complex information clearly
  • Are empathetic, patient, and comfortable with sensitive topics
  • Are willing to work onsite in one of our Telesys locations
  • Can work on shifting schedules, including nights and weekends
  • Are comfortable following strict procedures, scripts, and compliance guidelines
  • With or without BPO experience — healthcare or insurance background is a strong advantage

Applicants with medical billing, nursing, pharmacy, caregiving, or insurance experience (even outside BPO) are especially suitable.

Healthcare Account Bpo Job Description

Depending on the account, you may:

  • Assist patients or members with questions about benefits, co-pays, coverage details, or policy limits
  • Help resolve concerns related to claims status, eligibility checks, or medical billing
  • Guide customers in updating account information, verifying identity, or navigating their healthcare portal
  • Handle chat, email, or voice support, depending on the assigned workflow
  • Coordinate with internal teams such as claims specialists, billing departments, or provider networks
  • Document calls or tickets accurately according to compliance and privacy standards
  • Follow strict HIPAA-like guidelines, data security rules, and process controls 

Meet KPIs such as accuracy, compliance, quality score, and customer satisfaction

Featured Openings

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Previously Offered

Healthcare Account | Cubao Site

Dec 3, 2025 | ,

Healthcare Support Representative – Makati. Build a meaningful career in healthcare customer support (voice/non-voice), assisting patients and members with benefits, claims, and coverage. Earn up to ₱32,000 monthly, enjoy Day 1 HMO, and grow in a supportive Makati-based environment.

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Frequently Asked Questions

 

Healthcare Services Careers 

Do I need a healthcare background to apply?

 Not required, but it helps. Many applicants without healthcare experience are accepted as long as they meet the qualifications and pass the assessments.

Will I discuss medical diagnoses with patients?

 No. You will not give medical advice. Your role is to support customers with coverage, claims, benefits, and account-related concerns only.

How strict are privacy and compliance rules?

 Very strict. You must follow protocols similar to HIPAA standards, ensuring confidentiality and proper handling of sensitive information.

Are these roles voice or non-voice?

 Both exist. Some accounts are non-voice, others are voice, and many are mixed depending on the client’s needs.

Will I receive training on medical terms and healthcare policies?

 Yes. You’ll receive paid training on terminology, processes, systems, and compliance standards.

Before applying to any future healthcare account roles, review these BPO interview tips so you’re fully prepared when opportunities open up.

Build Your Career with Telesys Today

Whether you prefer customer calls, chat support, captioning work, or back-office roles, Telesys provides the stability, training, and growth opportunities you’re looking for.