Customer Service Representative – Retail Account (Call Center Agent | BPO Jobs | Malate, Manila)
Telesys | Malate, Manila | Onsite | Up to ₱27,000 Monthly | Full-time
Start Your Career in the Retail Industry
Looking for Retail Account jobs in Manila? Telesys is hiring Customer Service Representatives (CSR) for a Retail Account in Malate, Manila. Whether you're an experienced professional or a first-time applicant, this is your opportunity to assist customers with product inquiries, online orders, payments, returns, and account concerns while building a rewarding career with competitive pay, paid training, and growth opportunities. If you're searching for Retail Account hiring, call center jobs in Manila, customer service jobs, or BPO jobs in Manila, apply today and join our growing team.
Quick Job Overview
Position: Customer Service Representative (CSR)
Account: Retail Account
Industry: Business Process Outsourcing (BPO)
Employment Type: Full-time
Work Setup: Onsite
Office Location: Malate, Manila
Monthly Salary: Up to ₱27,000
Experience: No experience required (applicants with BPO, retail, sales, or customer service experience are preferred)
Education: High School, Senior High School, College Undergraduate, or College Graduate
Schedule: Shifting schedule
Training: Paid training provided
Career Level: Entry-Level to Mid-Level
Position: Customer Service Representative (CSR)
Account: Retail Account
Industry: Business Process Outsourcing (BPO)
Employment Type: Full-time
Work Setup: Onsite
Office Location: Malate, Manila
Monthly Salary: Up to ₱27,000
Experience: No experience required (applicants with BPO, retail, sales, or customer service experience are preferred)
Education: High School, Senior High School, College Undergraduate, or College Graduate
Schedule: Shifting schedule
Training: Paid training provided
Career Level: Entry-Level to Mid-Level
Why Work With Us
Competitive Compensation & Benefits
Up to ₱27,000 monthly basic salary
Performance incentives and bonuses
Paid training and development programs
Clear career growth opportunities
13th Month Pay
Government-mandated benefits
Up to ₱27,000 monthly basic salary
Performance incentives and bonuses
Paid training and development programs
Clear career growth opportunities
13th Month Pay
Government-mandated benefits
Supportive Workplace Culture
Collaborative and team-oriented work environment
Coaching, mentorship, and continuous feedback
Employee recognition programs
Opportunities for long-term career development
Inclusive workplace that supports learning and growth
Collaborative and team-oriented work environment
Coaching, mentorship, and continuous feedback
Employee recognition programs
Opportunities for long-term career development
Inclusive workplace that supports learning and growth
Job Description
Telesys is currently hiring Customer Service Representatives for a Retail Account to assist customers with product inquiries, online orders, deliveries, payments, returns, exchanges, and account-related concerns. You'll provide timely and professional support while helping customers enjoy a positive shopping experience.
This opportunity is ideal for applicants looking for Retail Account jobs, call center jobs in Manila, BPO hiring, customer service careers, and long-term opportunities with competitive compensation and paid training.
Key Responsibilities
Handle inbound customer inquiries related to retail products and services.
Assist customers with online orders, deliveries, returns, exchanges, and refunds.
Provide accurate information about products, pricing, promotions, and store policies.
Process customer requests and account updates efficiently.
Resolve customer concerns while delivering outstanding customer service.
Document customer interactions accurately using company systems.
Escalate complex customer concerns to the appropriate department when necessary.
Meet quality assurance, productivity, and customer satisfaction targets.
Handle inbound customer inquiries related to retail products and services.
Assist customers with online orders, deliveries, returns, exchanges, and refunds.
Provide accurate information about products, pricing, promotions, and store policies.
Process customer requests and account updates efficiently.
Resolve customer concerns while delivering outstanding customer service.
Document customer interactions accurately using company systems.
Escalate complex customer concerns to the appropriate department when necessary.
Meet quality assurance, productivity, and customer satisfaction targets.
Work Schedule & Training
This is a full-time onsite position with a shifting schedule, including weekends and holidays based on business requirements.
All successful applicants receive comprehensive paid training before handling live customer interactions, helping you develop the product knowledge and customer service skills needed to succeed in a Retail Account.
Requirements
High School or Senior High School graduate (College undergraduate or graduate is an advantage)
Good English communication skills, both verbal and written
Basic computer knowledge and the ability to multitask
Strong customer service and problem-solving skills
Willing to work onsite in Malate, Manila
Willing to work on a shifting schedule
High School or Senior High School graduate (College undergraduate or graduate is an advantage)
Good English communication skills, both verbal and written
Basic computer knowledge and the ability to multitask
Strong customer service and problem-solving skills
Willing to work onsite in Malate, Manila
Willing to work on a shifting schedule
Location
Primary Site
Malate, Manila (Onsite)
Malate, Manila (Onsite)
Other Available Sites
Alabang
Makati
Manila
Parañaque
Pasay
Taguig
Alabang
Makati
Manila
Parañaque
Pasay
Taguig
Frequently Asked Questions
What does a Retail Account Customer Service Representative do?
A Retail Account Customer Service Representative assists customers with product inquiries, online orders, deliveries, payments, returns, exchanges, refunds, and account-related concerns. The role focuses on providing accurate information, resolving issues efficiently, and delivering an excellent shopping experience.
What qualifications do I need to apply for a Retail Account?
No prior call center experience is required to apply for this position. Applicants with BPO, retail, sales, e-commerce, or customer service experience are preferred, but fresh graduates and candidates without experience are also welcome to apply. Successful applicants should have good English communication skills, basic computer knowledge, and a willingness to work onsite on a shifting schedule.
Is this an onsite or work-from-home job?
This is a full-time onsite position based in Malate, Manila. Applicants should be willing to work onsite and follow a shifting schedule, which may include weekends and holidays depending on business requirements.
How much is the salary for this Retail Account position?
Qualified applicants can earn up to ₱27,000 per month, depending on the assigned account, qualifications, and overall compensation package. Eligible employees may also receive performance incentives, bonuses, paid training, and other company benefits.
Why should I start a career in a Retail Account?
A Retail Account provides an excellent opportunity to build customer service, communication, and problem-solving skills while supporting customers throughout their shopping experience. Employees enjoy competitive compensation, paid training, career development programs, and opportunities to advance into leadership, quality assurance, workforce management, training, and operations roles.
Apply Now
Start your career with Telesys as a Customer Service Representative – Retail Account.
If you're looking for Retail Account jobs in Manila, call center jobs, BPO hiring in the Philippines, or a rewarding customer service career with competitive pay, paid training, and long-term growth opportunities, apply today and become part of our growing team.
If this role isn't the best fit, don't worry—we have other opportunities waiting for you. Browse our open positions below and find the career that's right for you
Customer Service Representative
Technical Support Representative
Telecommunications (Telco) Account
Insurance Account
Sales Representative