Hotel Reservation Representative (Call Center Agent | BPO Jobs | Malate, Manila)
Telesys | Malate, Manila | Onsite | Up to ₱27,000 Monthly | Full-time
Start Your Career in the Hospitality Industry
Looking for Hotel Reservation jobs in Manila? Telesys is hiring Hotel Reservation Representatives for full-time onsite positions in Malate, Manila. Whether you're an experienced professional or a first-time applicant, this is your opportunity to assist guests with hotel bookings, reservations, cancellations, and travel inquiries while building a rewarding career with competitive pay, paid training, and growth opportunities. If you're searching for hotel reservation hiring, hospitality jobs, call center jobs in Manila, or customer service jobs, apply today and join our growing team.
Quick Job Overview
Position: Hotel Reservation Representative
Industry: Business Process Outsourcing (BPO)
Employment Type: Full-time
Work Setup: Onsite
Office Location: Malate, Manila
Monthly Salary: Up to ₱27,000
Experience: No experience required (applicants with BPO, hospitality, tourism, hotel, travel, or customer service experience are preferred)
Education: High School, Senior High School, College Undergraduate, or College Graduate
Schedule: Shifting schedule
Training: Paid training provided
Career Level: Entry-Level to Mid-Level
Position: Hotel Reservation Representative
Industry: Business Process Outsourcing (BPO)
Employment Type: Full-time
Work Setup: Onsite
Office Location: Malate, Manila
Monthly Salary: Up to ₱27,000
Experience: No experience required (applicants with BPO, hospitality, tourism, hotel, travel, or customer service experience are preferred)
Education: High School, Senior High School, College Undergraduate, or College Graduate
Schedule: Shifting schedule
Training: Paid training provided
Career Level: Entry-Level to Mid-Level
Why Work With Us
Competitive Compensation & Benefits
Up to ₱27,000 monthly basic salary
Performance incentives and bonuses
Paid training and development programs
Clear career growth opportunities
13th Month Pay
Government-mandated benefits
Up to ₱27,000 monthly basic salary
Performance incentives and bonuses
Paid training and development programs
Clear career growth opportunities
13th Month Pay
Government-mandated benefits
Supportive Workplace Culture
Collaborative and team-oriented work environment
Coaching, mentorship, and continuous feedback
Employee recognition programs
Opportunities for long-term career development
Inclusive workplace that supports learning and growth
Collaborative and team-oriented work environment
Coaching, mentorship, and continuous feedback
Employee recognition programs
Opportunities for long-term career development
Inclusive workplace that supports learning and growth
Job Description
Telesys is currently hiring Hotel Reservation Representatives to assist guests with hotel bookings, reservation changes, cancellations, room availability, special requests, and other accommodation-related inquiries. You'll provide accurate information, process reservations efficiently, and deliver exceptional customer service to ensure a seamless booking experience.
This opportunity is ideal for applicants looking for Hotel Reservation jobs, hospitality customer service jobs, call center jobs in Manila, BPO hiring, and long-term career opportunities with competitive compensation and paid training.
Key Responsibilities
Handle inbound customer inquiries related to hotel reservations and accommodations.
Assist guests with new bookings, reservation modifications, cancellations, and rebookings.
Provide accurate information about room availability, hotel amenities, rates, promotions, and booking policies.
Process reservations and customer requests efficiently using company systems.
Resolve guest concerns professionally while delivering excellent customer service.
Document customer interactions accurately.
Escalate complex reservation or guest concerns to the appropriate department when necessary.
Meet quality assurance, productivity, and customer satisfaction targets.
Handle inbound customer inquiries related to hotel reservations and accommodations.
Assist guests with new bookings, reservation modifications, cancellations, and rebookings.
Provide accurate information about room availability, hotel amenities, rates, promotions, and booking policies.
Process reservations and customer requests efficiently using company systems.
Resolve guest concerns professionally while delivering excellent customer service.
Document customer interactions accurately.
Escalate complex reservation or guest concerns to the appropriate department when necessary.
Meet quality assurance, productivity, and customer satisfaction targets.
Work Schedule & Training
This is a full-time onsite position with a shifting schedule, including weekends and holidays based on business requirements.
All successful applicants receive comprehensive paid training before handling live customer interactions, helping you develop the product knowledge and reservation management skills needed to succeed as a Hotel Reservation Representative.
Requirements
High School or Senior High School graduate (College undergraduate or graduate is an advantage)
Good English communication skills, both verbal and written
Basic computer knowledge and the ability to multitask
Strong customer service, communication, and problem-solving skills
Willing to work onsite in Malate, Manila
Willing to work on a shifting schedule
High School or Senior High School graduate (College undergraduate or graduate is an advantage)
Good English communication skills, both verbal and written
Basic computer knowledge and the ability to multitask
Strong customer service, communication, and problem-solving skills
Willing to work onsite in Malate, Manila
Willing to work on a shifting schedule
Location
Primary Site
Malate, Manila (Onsite)
Malate, Manila (Onsite)
Other Available Sites
Alabang
Makati
Manila
Parañaque
Pasay
Taguig
Alabang
Makati
Manila
Parañaque
Pasay
Taguig
Frequently Asked Questions
What does a Hotel Reservation Representative do?
A Hotel Reservation Representative assists guests with hotel bookings, reservation changes, cancellations, room availability, pricing, hotel amenities, and special requests. The role focuses on providing accurate information and delivering excellent customer service throughout the reservation process.
What qualifications do I need to apply for a Hotel Reservation Representative position?
No prior call center experience is required to apply for this position. Applicants with BPO, hospitality, tourism, hotel, travel, or customer service experience are preferred, but fresh graduates and candidates without experience are also welcome to apply. Successful applicants should have good English communication skills, basic computer knowledge, and a willingness to work onsite on a shifting schedule.
Is this an onsite or work-from-home job?
This is a full-time onsite position based in Malate, Manila. Applicants should be willing to work onsite and follow a shifting schedule, which may include weekends and holidays depending on business requirements.
How much is the salary for this Hotel Reservation Representative position?
Qualified applicants can earn up to ₱27,000 per month, depending on the assigned account, qualifications, and overall compensation package. Eligible employees may also receive performance incentives, bonuses, paid training, and other company benefits.
Why should I start a career as a Hotel Reservation Representative?
A Hotel Reservation Representative role is an excellent opportunity for individuals who enjoy helping travelers and providing exceptional customer service. You'll develop valuable hospitality, communication, reservation management, and problem-solving skills while enjoying competitive compensation, paid training, and opportunities to advance into leadership, quality assurance, workforce management, training, and operations roles.
Apply Now
Start your career with Telesys as a Hotel Reservation Representative.
If you're looking for Hotel Reservation jobs in Manila, hospitality jobs, call center jobs, BPO hiring in the Philippines, or a rewarding customer service career with competitive pay, paid training, and long-term growth opportunities, apply today and become part of our growing team.
If this role isn't the best fit, don't worry—we have other opportunities waiting for you. Browse our open positions below and find the career that's right for you.
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